At BOV Massage Services, we understand that sometimes unforeseen circumstances may arise that require you to cancel or reschedule your massage session. In order to ensure that we can offer the highest quality services to all of our clients, we have implemented the following refund policy:
If you need to cancel your massage session, you must do so at least 24 hours prior to your scheduled appointment time in order to receive a full refund, minus a 10% cancellation fee.
If you are late for your massage session, a lateness fee of #5000 will be applied for every 30 minutes or more that you are late.
If you need to cancel your massage session less than 24 hours prior to your scheduled appointment time, you will receive a 60% refund.
If you book your session outside official business hours, an additional logistics fee will apply at the therapist's discretion.
We appreciate your understanding and cooperation with our refund policy, and we hope to see you at your next scheduled massage session.
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